Your Privacy Is Our Priority

1 Introduction & Scope

55bed is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains how 55bed collects your personal information, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the measures taken to protect your data.

This policy applies to the 55bed website, mobile platform, and all related services. When you create an account, log in, or use any of our services, you agree to abide by the terms of this privacy policy.

2 Information We Collect

55bed collects various types of information that help us improve our services and ensure a safe experience for users.

2.1 Information You Provide Directly

When you register or manage an account on 55bed, the following information may be collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (where identity verification is required)
• Payment method details — bKash, Nagad, Rocket, or Upay number
• Transaction history and amounts

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system and device type
• Platform access time and session duration
• Page visit history and gaming activity data
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third-party service providers, such as payment processors or identity verification services. This information is used solely for security and user verification purposes.

3 Purpose of Data Use

55bed uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Transaction Processing: To complete deposit and withdrawal requests.
• Age Verification: To ensure services are provided only to those aged 21 or above.
• Customer Support: To resolve your issues and provide assistance.
• Security: To prevent fraud, money laundering, and other unlawful activities.
• Service Improvement: To analyze user experience and enhance platform quality.
• Legal Compliance: To meet applicable legal obligations.
• Communication: To send important account notifications and relevant updates.

4 Data Sharing & Disclosure

55bed does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

Trusted partner organizations that assist in operating our services — such as payment processors (bKash, Nagad, Rocket, Upay), technology support providers, and security services — may have access to limited information. These partners are required to comply with 55bed's privacy standards.

4.2 Legal Authorities

Information may be disclosed pursuant to a valid court or government authority order, or upon request from law enforcement agencies under applicable law. In such cases we will provide only the minimum information necessary.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user data may be transferred. We will notify users before any such change takes place.

5 Data Security Measures

55bed adopts industry-standard technical and organizational measures to keep your information secure:

• SSL Encryption: All data transmissions on our platform are protected through SSL encryption.
• Secure Servers: Your information is stored on secure, access-controlled servers.
• Limited Access: Only authorized personnel may access the information they need.
• Regular Security Audits: Our systems undergo regular security assessments.
• Staff Training: Our staff are regularly trained on best practices for data protection.

Please note that transmitting information over the internet cannot be guaranteed to be completely secure. We take every precaution, but no method is 100% error-free.

6 Cookie Policy

55bed uses cookies and similar technologies to improve your platform experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and core platform functionality.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve platform usage.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling certain cookies may limit some platform features.

7 Data Retention Period

55bed retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Duration of account activity
• Legal and regulatory obligation periods
• Dispute resolution requirements
• Financial transaction record-keeping obligations

Even after an account is closed, some information may be retained for a specified period due to legal obligations.

8 User Rights

As a 55bed user, you have the following rights over your own information:

• Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of information that falls outside legal obligations.
• Restriction of Processing: The right to request that processing of your information be limited in certain circumstances.
• Data Portability: The right to receive your information in a structured format.

To exercise these rights, please contact our support team. Please note that some requests may not be possible to fulfill due to legal obligations or legitimate business reasons.

9 Privacy of Minors

55bed strictly follows a 21+ age policy. Our platform is operated exclusively for those aged 21 or above. We do not knowingly collect information from minors. If it becomes known that information from a minor has been collected inadvertently, it will be deleted immediately.

10 International Data Transfers

For the operation of our platform, some information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that applicable legal protections relating to data transfers are maintained and that your information receives an equivalent level of protection.

11 Policy Changes

55bed may update this privacy policy from time to time. For any significant changes, we will:

• Publish the update date on this page.
• Notify registered users via email or account notification.
• Display a notice on the platform for substantial changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our privacy team will respond to your request as soon as possible.